Exactly...

This subject has come up a number of times on the various forums over the years... and it always works out that for every person that quotes their "perfect, trouble free" transactions with RAH, there's at least TEN folks who waited for months, made numerous attempts at communications with little response, and FINALLY either got their stuff or eventually a refund, usually after some verbal kerfluffle between them and the owner.

If he had what you ordered in stock, you were golden-- got your stuff in a timely manner no problem. If you ordered something he was out of, or ended up on backorder, or whatever, you order ended up in the huge pile of boxes behind the counter with the order sheet taped to it, with the things already put in the box crossed off, waiting until whatever remained FINALLY arrived at RAH and he got around to putting it in the box and prepping it for shipment. That could be a LONG wait, and he didn't bother emailing or calling or explaining or asking whether you wanted the part of your order he hand on hand now and the rest later, etc. You had to call and email and call and email over and over until he FINALLY came across or the customer finally canceled the order and he got around to refunding you.

Sad but true. It was just a VERY poor way of doing business and simply not going to be a success over the long haul. He kept going "on a shoestring" for a long time, but things worked against him and instead of pulling it together, he got worse... Pretty much sealed his fate.

Later! OL J R

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