Thread: Red Arrow gone?
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Old 02-05-2017, 07:49 PM
luke strawwalker's Avatar
luke strawwalker luke strawwalker is offline
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Join Date: Dec 2007
Location: Needville and Shiner, TX
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Quote:
Originally Posted by UMRS
You Carl and Semroc set the standard for customer service

Agree completely.

Some companies (like Apogee) TALK about great customer service-- yall at Semroc EMBODIED great customer service....

Not knocking on Apogee; at least not too much.... It's just that Tim very MUCH has the attitude that unless you're one of his "most valuable customers" you're just not worth the extra time and effort.

At Semroc, yall busted yer butts to get everything out right and in record time on EVERY order, whether it was for a boatload of stuff or just a few low-cost items--- or whether the customer in question ordered every month or once a year....

It's the difference between being in it "for the money" and being in it "for the love of the hobby". (Not that making money isn't important, but it's not the ONLY thing...)

Later! OL J R
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