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  #71  
Old 05-26-2011, 02:39 PM
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ghrocketman ghrocketman is offline
President, MAYHEM AGITATORS, Inc.
 
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Okay, how did this old Tattoo/rightfully bash Sheri's Rockets thread get back to this topic ??? Thread UN-jacking is NOT allowed !!!
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  #72  
Old 07-22-2011, 03:28 PM
jpcieslak jpcieslak is offline
Junior Rocketeer
 
Join Date: Jul 2011
Posts: 1
Default Vendor Support

All,
I had a mishap with my mid power Interrogator from Sirius Rocketry. I emailed Dave Miller describing what happened and asked about ordering a new set of decals, fins, and template patterns. He emailed me back with possible reasons for what went wrong. He surprised me by sending the decals, balsa, and templates at no charge!. The bigger surprise was that it arrived the next day even when it didn't have to.

I really appreciate this level of customer support that goes beyond the initial sale.
Yes support your Vendors.

John
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  #73  
Old 07-22-2011, 04:52 PM
Ltvscout Ltvscout is offline
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Join Date: Jun 2004
Location: Milwaukee, WI
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Quote:
Originally Posted by jpcieslak
All,
I had a mishap with my mid power Interrogator from Sirius Rocketry. I emailed Dave Miller describing what happened and asked about ordering a new set of decals, fins, and template patterns. He emailed me back with possible reasons for what went wrong. He surprised me by sending the decals, balsa, and templates at no charge!. The bigger surprise was that it arrived the next day even when it didn't have to.

I really appreciate this level of customer support that goes beyond the initial sale.
Yes support your Vendors.

John


Yes, David is a great local (to WI) vendor that has been around a long time.
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  #74  
Old 04-19-2013, 03:24 PM
rtuinila rtuinila is offline
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Posts: 104
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Just wanted to add my two cents and give kudos Marc at Rocketarium. Excellent customer service!
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  #75  
Old 04-19-2013, 03:40 PM
Maxx Mayhem Maxx Mayhem is offline
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Join Date: Jan 2013
Location: Reisterstowne, Maryland
Posts: 51
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I have hat great results shopping with AC supply for new kits and Semroc for old. I have purchased directly from Estes on occasion and they were just fine as well.
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  #76  
Old 06-29-2015, 02:50 PM
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Joe Shockcord Joe Shockcord is offline
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Join Date: Apr 2015
Posts: 139
Default eRockets Customer Service (or lack thereof)

Has anyone else had a problem with eRockets not fixing a wrong order?
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  #77  
Old 06-29-2015, 05:38 PM
jetlag jetlag is offline
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They have always performed well for me.

Allen
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  #78  
Old 06-29-2015, 07:44 PM
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Rich Holmes Rich Holmes is offline
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Join Date: Jul 2013
Location: Syracuse, NY
Posts: 568
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On a recent order there were some errors made, and for some reason Randy Boadway's initial email in response to mine didn't get to me, but he responded quickly to my second email. He sent replacements for the problematic items promptly. If I'd been working against a deadline on a build I'd've been stuck, but as it was things worked out fine.
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  #79  
Old 06-29-2015, 08:30 PM
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Joe Shockcord Joe Shockcord is offline
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Quote:
Originally Posted by Rich Holmes
...If I'd been working against a deadline on a build I'd've been stuck, but as it was things worked out fine.


Did it take a month? I'm still waiting.
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Last edited by Joe Shockcord : 06-29-2015 at 09:06 PM.
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  #80  
Old 06-29-2015, 08:40 PM
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Rich Holmes Rich Holmes is offline
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Location: Syracuse, NY
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No. He sent out replacements in about a week, which was not unreasonable given that some laser cutting patterns had to be reviewed and tweaked and new parts cut. I can imagine faster service but it was not unduly slow, especially given he was in the midst of restarting Semroc and relocating the business.
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