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  #21  
Old 02-03-2017, 08:43 AM
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Quote:
Originally Posted by astronwolf
Thread reminds me of one great truism in hobby rocketry - You're not going to get rich by going into the rocketry business. -W

But you can make enough to retire comfortably if you are a hard worker and are smart enough to build a machine and name it Mabel.
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  #22  
Old 02-04-2017, 04:10 AM
Sheryl@Semroc Sheryl@Semroc is offline
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Quote:
Originally Posted by astronwolf
Thread reminds me of one great truism in hobby rocketry - You're not going to get rich by going into the rocketry business. We have about 60 years of history to prove that. Countless vendors have come and gone. RAH is just another example of someone who got into the business for whatever reason (most likely because it's cool and they enjoy the hobby), runs for a while, and then fades away. Launch magazine had its precedents (Model Rocketry, Extreme Rocketry, High Power Rocketry magazines). RAH has its precedents (countless vendors). Even GHS tried to get into the business for many years and couldn't get anything to stick. Quest died.

Still more new people will come into the hobby ignorant of its history and try to recreate the wheel. Especially after attending a couple big launches and thinking that there might be some money to be made here. There will be new Launch magazines and new RAHs. Another one bites the dust.
-W

We restarted Semroc knowing we weren't going to get rich. We were able to keep Semroc going without getting an outside job as most smaller companies have to do. We also knew it took only one person to get on the forums and complain about our service/products to shut us down.
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  #23  
Old 02-04-2017, 08:22 AM
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Quote:
Originally Posted by Sheryl@Semroc
We restarted Semroc knowing we weren't going to get rich. We were able to keep Semroc going without getting an outside job as most smaller companies have to do. We also knew it took only one person to get on the forums and complain about our service/products to shut us down.

I completely acknowledge that there are exceptions to the truism I wrote about. What's commonly true doesn't apply to the truly exceptional.
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  #24  
Old 02-04-2017, 08:28 AM
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You Carl and Semroc set the standard for customer service

Quote:
Originally Posted by Sheryl@Semroc
We restarted Semroc knowing we weren't going to get rich. We were able to keep Semroc going without getting an outside job as most smaller companies have to do. We also knew it took only one person to get on the forums and complain about our service/products to shut us down.
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  #25  
Old 02-04-2017, 10:25 AM
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Quote:
Originally Posted by Sheryl@Semroc
We restarted Semroc knowing we weren't going to get rich. We were able to keep Semroc going without getting an outside job as most smaller companies have to do. We also knew it took only one person to get on the forums and complain about our service/products to shut us down.

And yet SEMROC thrived via the forums because you never, ever let a customer down.

BTW, I should have set up a race between SEMROC and UMRS. I know the routes and distances were different, but evidently these two companies operated inside a USPS shipping hub because I've never seen such quick arrival of an order.
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  #26  
Old 02-04-2017, 12:27 PM
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Sheryl,
You, Carl, and the entire staff at the Semroc "re-launch" back many years ago represented the BEST in an entire industry.
Most ALL corporations would do themselves a service by following "Your Book" regarding business practices.
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  #27  
Old 02-05-2017, 08:49 PM
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Quote:
Originally Posted by UMRS
You Carl and Semroc set the standard for customer service

Agree completely.

Some companies (like Apogee) TALK about great customer service-- yall at Semroc EMBODIED great customer service....

Not knocking on Apogee; at least not too much.... It's just that Tim very MUCH has the attitude that unless you're one of his "most valuable customers" you're just not worth the extra time and effort.

At Semroc, yall busted yer butts to get everything out right and in record time on EVERY order, whether it was for a boatload of stuff or just a few low-cost items--- or whether the customer in question ordered every month or once a year....

It's the difference between being in it "for the money" and being in it "for the love of the hobby". (Not that making money isn't important, but it's not the ONLY thing...)

Later! OL J R
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  #28  
Old 02-05-2017, 08:50 PM
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Quote:
Originally Posted by ghrocketman
Sheryl,
You, Carl, and the entire staff at the Semroc "re-launch" back many years ago represented the BEST in an entire industry.
Most ALL corporations would do themselves a service by following "Your Book" regarding business practices.


ABSOLUTELY...

OL J R
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  #29  
Old 02-05-2017, 09:20 PM
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Quote:
Originally Posted by luke strawwalker
ABSOLUTELY...

OL J R


Hear! Hear!

(And I miss the white boxes.)
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  #30  
Old 02-06-2017, 01:18 AM
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Quote:
Originally Posted by luke strawwalker
...Not knocking on Apogee; at least not too much.... It's just that Tim very MUCH has the attitude that unless you're one of his "most valuable customers" you're just not worth the extra time and effort.

Nonsense. Apogee's customer service is absolutely outstanding.
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