Thread: Vendor support
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Old 09-04-2015, 02:37 PM
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LeeR LeeR is offline
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Join Date: Jun 2007
Location: Colorado
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Based on the pictures of his operations, and comments from Sheryl, he certainly seems to be working hard to get the Semroc line up to 100%. Maybe place calls to them first thing in the morning, and later in the day? And keep those emails going.

I appreciate your frustration, and I'd be getting a little irritated if I were in your shoes. Everything we have seen leads me to believe he wants to make sure the company is successful. However, part of growing a business is making sure you do not alienate the current customers you have by a lack of attention to their questions.

Maybe someone here is planning to visit him, and can make him aware of how he is falling behind in order fulfillment, and most importantly, keeping customer apprised of order status.

He would not want to hear this, but I definitely will not order anything until I hear that things get turned around, and I'm guessing a lot of other people might reach the same conclusion.
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Projects: Semroc Saturn 1B, Ken Foss Designs Mini Satellite Interceptor
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