Ye Olde Rocket Forum

Go Back   Ye Olde Rocket Forum > Work Bench > Vendors
User Name
Password
Auctions Register FAQ Members List Calendar Today's Posts Search Mark Forums Read


Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 11-06-2009, 09:52 AM
GregGleason's Avatar
GregGleason GregGleason is offline
U.S. Manned Space Program Buff
 
Join Date: Mar 2009
Location: Houston
Posts: 1,298
Default

Quote:
Originally Posted by wilsotr

Great thread, Mario. Thanks for posting.



Hear, hear. Way to go Mario. I appreciate the many vendors in the hobby that are doing it right.

Greg
Reply With Quote
  #12  
Old 11-06-2009, 01:38 PM
Eagle3 Eagle3 is offline
Administrator
 
Join Date: Jun 2004
Posts: 1,265
Default

Haven't seen Discount Rocketry listed. I've always had great service from them going back to the Kevin Funk days.
__________________
Quando Omni Flunkus Moritati
Reply With Quote
  #13  
Old 11-06-2009, 02:54 PM
luke strawwalker's Avatar
luke strawwalker luke strawwalker is offline
BAR
 
Join Date: Dec 2007
Location: Needville and Shiner, TX
Posts: 6,134
Default

I've dealt with and been quite pleased with:

Semroc-- AMAZING service and great products. They took extra time to show every suitable kit they had to my nephews at NSL 2007 in Muncie when the boys were looking for a suitable kit for their 4H rocketry project. I REALLY appreciated them taking the time and effort to do that, especially with two indecisive teenagers and their uncle, for what was only going to be the purchase of a couple or three kits at most... not like it was a MAJOR sale or anything or a big moneymaker for them... but they REALLY took the time and effort to help. My online purchases from them have all been just great experiences and amazing levels of service!

Dr. Zooch-- Wes has been terrific to deal with-- great quality, fair prices, and top-notch customer support. If you screw up a part during the build, even if it's "your" fault, he will send you the replacement part for free. He always does anything he can to help you get your kit flying, and even giving suggestions to those wanting to 'modify' the kit beyond what it was intended, as best he can. He's also very good on shipping-- I ordered some kits shortly before leaving for an extended trip to Indiana visiting the MIL, and had the shipping address listed to send them there. Wes contacted me to verify where he was shipping the kits, so they "wouldn't be sitting on the doorstep getting rained on for a couple weeks before I got home" as he put it. Once I verified the shipping address was correct (compared to my 'regular' address) I got the kits in a couple days in Indiana... I appreciated him taking the time to verify that *I* didn't goof up the order and put the wrong address in the wrong order box!

Apogee Components-- EXCELLENT customer service and I for one REALLY appreciate the efforts Tim expends to provide a newsletter with helpful hints, tips, and information, and to provide resources and knowledge to teachers and regular rocketeers alike to help them understand and learn more about the hows and whys of rocketry, and provides that service largely 'for free' as a service for the betterment of the hobby. Tim and his staff were VERY pleasant and friendly whenever I've ordered from them, and when I visited their plant in Colorado Springs; Tim himself took the time to welcome me and chat for a few minutes when he really didn't have to. His products are excellent, and though I've had a few 'issues' with Rocksim, it's been well worth the price, and Tim has made a good faith effort to address any problems I've had and make it right. The only thing that I found less than helpful was a comment he made about "shoulda bought a MAC" when I was having trouble running Rocksim on my Dell with Vista.

ESTES--I've gotten good service in the past, but it's rather hit or miss now. I had an Eliminator break the rubber band shock cord on the first flight and accordion the rocket, ruining it, and wrote Estes and to my surprise got a new Eliminator in the mail a few weeks later, but this has been nearly 20 years ago. More recently (last year) I flew and pranged my Mercury Redstone on it's maiden voyage because I used a C6-5 AS SUGGESTED on the package hangcard, which recommended a B6-4, C6-3, or C6-5 engine, and later found out from other 'old hand' rocketeers that you should NEVER fly a MR kit on anything but the C6-3. I wrote Estes about that and suggested they revise their hangtag to reflect the engine limitations of the rocket, and told them about mine crashing, and never heard anything.

What matters most to me is a GOOD FAITH EFFORT to make things right. OL JR
__________________
The X-87B Cruise Basselope-- THE Ultimate Weapon in the arsenal of Homeland Security and only $52 million per round!
Reply With Quote
  #14  
Old 11-06-2009, 06:27 PM
shrox's Avatar
shrox shrox is offline
Master: Dark Art of Model Rocketry
 
Join Date: Apr 2008
Posts: 929
Default

Where does Quest fit in?
__________________
Shrox

Master of the Dark Art of Model Rocketry

www.shrox.com
Reply With Quote
  #15  
Old 11-06-2009, 06:56 PM
mperdue mperdue is offline
Master Modeler
 
Join Date: Oct 2006
Posts: 630
Default

Quote:
Originally Posted by shrox
Where does Quest fit in?

I don't know, I've never actually ordered anything from them or needed any kind of support on their products. The Quest kits that I have came from a local hobby shop.
Reply With Quote
  #16  
Old 11-06-2009, 08:16 PM
wilsotr's Avatar
wilsotr wilsotr is offline
BAR
 
Join Date: Dec 2005
Location: Virginia
Posts: 332
Default

Quote:
Originally Posted by shrox
Where does Quest fit in?


Someplace near the top of the "good guys" list. I've ordered from Quest several times and always found the service top-notch.
__________________
Tim Wilson
Reply With Quote
  #17  
Old 11-06-2009, 09:21 PM
shrox's Avatar
shrox shrox is offline
Master: Dark Art of Model Rocketry
 
Join Date: Apr 2008
Posts: 929
Default

Quote:
Originally Posted by wilsotr
Someplace near the top of the "good guys" list. I've ordered from Quest several times and always found the service top-notch.


Yahhh!
__________________
Shrox

Master of the Dark Art of Model Rocketry

www.shrox.com
Reply With Quote
  #18  
Old 11-06-2009, 10:18 PM
luke strawwalker's Avatar
luke strawwalker luke strawwalker is offline
BAR
 
Join Date: Dec 2007
Location: Needville and Shiner, TX
Posts: 6,134
Default

I've only just ordered from Quest a few months back, stocking up on engines during a sale, and getting some of those TERRIFIC new Q2G2 ignitors... Excellent service and terrific products.

Now that they've got Shrox on the payroll I expect to see some REALLY cool stuff... OL JR
__________________
The X-87B Cruise Basselope-- THE Ultimate Weapon in the arsenal of Homeland Security and only $52 million per round!
Reply With Quote
  #19  
Old 11-06-2009, 11:34 PM
shrox's Avatar
shrox shrox is offline
Master: Dark Art of Model Rocketry
 
Join Date: Apr 2008
Posts: 929
Default

Quote:
Originally Posted by luke strawwalker
...Now that they've got Shrox on the payroll I expect to see some REALLY cool stuff... OL JR


There's a payroll?!
__________________
Shrox

Master of the Dark Art of Model Rocketry

www.shrox.com
Reply With Quote
  #20  
Old 11-07-2009, 04:56 PM
luke strawwalker's Avatar
luke strawwalker luke strawwalker is offline
BAR
 
Join Date: Dec 2007
Location: Needville and Shiner, TX
Posts: 6,134
Default

Quote:
Originally Posted by shrox
There's a payroll?!



Could be worse-- you could be a FARMER...

The pay is low but the hours are ok... OL JR
__________________
The X-87B Cruise Basselope-- THE Ultimate Weapon in the arsenal of Homeland Security and only $52 million per round!
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump



All times are GMT -5. The time now is 03:41 AM.


Powered by: vBulletin Version 3.0.7
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ye Olde Rocket Shoppe © 1998-2024